Returns + Exchanges

Refunds & Exchange

We will not accept any returned merchandise without prior written communication and agreement. You can return item(s) within 7 days at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. Both the returned item(s) and the packaging have to be in unused. If the package is damaged we will charge a fee of at least 15% of the value of the merchandise. Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out, we reserve the right to charge a restocking fee of 5 euro.

In case of refund the money will be send back to the card that you used to make the payment, we always refund to the source of the original payment, to avoid future transactionproblems and demands. Refunds to credit or debit cards can take up to 30 days. If the card you paid with is closed or invalid, please contact the issuing bank, as the money will still be refunded to your credit card account.

Availability

We try our best to keep our webstore as up to date as possible. Even though our online stock is updated automatically, there is always a possibility the ordered item(s) marked “available” are NOT available in desired sizing and/or sold out. Entourage Street will try to inform you as soon as possible when this occurs and give you alternative options if possible.